Terms of Service

These terms cover your use of the Resmate website and app. By creating an account or using Resmate, you agree to them. If you don't agree, please don't use Resmate.

Resmate is operated by KeyNLP Inc., a Canadian federal corporation based in Ontario. In these terms, "we", "us" and "our" mean KeyNLP Inc..

1. The service

Resmate is an online resume builder with an AI coach. The editor, the templates and PDF downloads are free. AI features, such as resume import and the coach, use credits.

2. Your account

• You must be at least 16 to use Resmate.
• Give accurate information when you sign up, and keep your password safe. You're responsible for what happens in your account.
• If you think someone else has used your account, tell us right away at support@resmate.app.

3. Your content

You own your resumes and everything you write or upload. You give us permission to store, process and display your content, and to send it to our AI provider, only as needed to run Resmate for you. This permission ends when you delete the content or your account, except for copies the law requires us to keep.

You're responsible for your content. Make sure it's true, and that you have the right to upload every file you add.

4. AI suggestions

The coach writes suggestions from what you tell it, but AI can make mistakes. Review each change before you apply it, and read your resume before you send it to anyone. You decide what your resume says, and you're responsible for its accuracy.

Resmate helps you write a better resume. We can't promise interviews, job offers or any other result.

5. Credits and payments

• New accounts get 50 free AI credits once. We may change this amount for new accounts.
• You can buy credit packs. Prices are in US dollars, and Stripe processes the payments. Each purchase is a one-time payment. There's no subscription, and nothing renews.
• Each AI action, such as an import or a coach reply, uses credits. The number depends on the size of the request.
• Credits expire 12 months after your last purchase. A new purchase extends your whole balance.
• Credits have no cash value and can't be moved to another account.
• If you change your mind, email support@resmate.app within 14 days of a purchase, and we'll refund the credits from it that you haven't used. Otherwise purchases are final, except where the law requires a refund.
• We may change prices or packs at any time. Changes don't affect credits you've already bought.

6. Free plan limits

The free plan lets you keep up to 10 resumes. We may change free plan limits. If a change affects resumes you already have, we'll tell you first.

7. Acceptable use

You agree not to:

• use Resmate for anything illegal
• create a resume in someone else's name without their permission
• upload content that's harmful or that you don't have the right to use
• try to break, overload or get around the security of Resmate
• use bots or scripts to access Resmate, or copy its content in bulk
• resell access to Resmate or its AI features
• reverse engineer the service

8. Suspension and closing your account

You can stop using Resmate at any time and ask us to delete your account. We may suspend or close accounts that break these terms. If we close your account for that reason, we won't refund unused credits.

If we ever shut Resmate down, we'll give you at least 30 days' notice so you can download your resumes.

9. Changes to the service

We keep improving Resmate, so features may change, and some may be removed.

10. Disclaimer

Resmate is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't promise that the service will be uninterrupted or error-free, or that AI suggestions will be accurate.

11. Limitation of liability

To the fullest extent the law allows:

• Our total liability for any claim related to Resmate is limited to the amount you paid us in the 12 months before the claim.
• We aren't liable for indirect, incidental, special or consequential damages, such as lost data, lost profits or lost opportunities, including jobs you didn't get.

Some places don't allow these limits. There, our liability is limited as far as the law allows. Nothing in these terms takes away consumer rights that the law says can't be waived.

12. Indemnification

You agree to cover our costs, including reasonable legal fees, if someone makes a claim against us because of your content, your misuse of Resmate or your breaking these terms.

13. Governing law and disputes

These terms are governed by the laws of the Province of Ontario, Canada. Before starting a formal claim, please email us at support@resmate.app and give us 30 days to try to fix the problem. Any legal action will be brought in the courts of Ontario, unless consumer protection law where you live lets you bring it there.

14. General

If a court finds part of these terms invalid, the rest still applies. If we don't enforce a right, we haven't given it up. These terms and our Privacy Policy are the whole agreement between you and us about Resmate.

15. Changes to these terms

We may update these terms. We'll change the date at the top, and we'll email you about important changes at least 30 days before they take effect. If you keep using Resmate after that, the new terms apply.

16. Contact

Questions about these terms? Email us at support@resmate.app.